Handle client service requests with live status updates.
Client Communication Problem

The Problem

Managing client queries and service requests via WhatsApp, emails, and calls leads to chaos:
  • No record of who asked what and when
  • Missed follow-ups and delayed responses
  • Difficult to prioritize during high-volume periods
  • No insight into pending or resolved client issues

The CA desk ERP Solution

  • Easy Request Creation: Clients send a WhatsApp message; it's converted into a structured request.
  • Centralized Dashboard: Track all requests tagged by service type, urgency, and client.
  • Trackable Status: Instantly see status — Pending, In Progress, or Resolved.
  • Response History: Maintain a full audit trail for compliance and transparency.
Client Communication Solution

Key Benefits

No more forgotten client messages
Increased transparency and faster turnarounds
Better workload distribution across your team
Professional service experience for your clients

“Never lose track of a client request again—stay organized, responsive, and efficient.”